A common enquiry we see is someone bringing in a hard drive that isn’t working because they’ve used the wrong power cable, for example using a 19V cable on a drive labelled 12V.

Over-voltage causes damage to the external drive’s circuits or worse still, damage to the internal components. If you are lucky you will simply have fried the power supply for the IDE/SATA to USB adaptor and the data is safe.

Just because the connector looks the same, don’t assume that any power lead will suffice. Make sure that you only use the power lead that came with your external hard drive. Power supplies have multiple rails, each of which carry a specific current, measured in amps. Different devices draw from different rails and whilst there are in built safeguards, in some instances we’ve even seen hard drives catch fire.

 

 

 

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