Upon receiving your hard drive, we will conduct a comprehensive and non-intrusive evaluation to determine the cause of your data loss. If the data cannot be recovered during this 'triage' service, one of our specialist teams will then assume responsibility for the recovery. This is a no obligation service so if we cannot recover your data, or you decline the quote...you pay absolutely nothing. What's more...we will return your media free of charge.
On receipt your media is photographed, bar-coded and a 'triage' technician allocated. The model number, serial number, MLC and firmware are all entered onto our system. An identical donor is then obtained from our stock library.
The data recovery 'triage' technician is given six hours to either complete the recovery. Where it is obvious that a donor parts replacement is required or memory chips must be interrogated directly, the media is refereed to one of the specialist teams. They will re-analyse the media to confirm the findings and either recover the data or pass this onto our research team. Our data recovery research team work with highly complex media, incorporating research and development values.
You will then be informed of what can be recovered by email and be given a quote. If accepted, the recovered data is verified bit-for-bit against the original 'image' and random files are physically opened and checked for integrity. If there is any concern about critical data, we can test specific files on behalf of the client.
Hard Drive Data Recovery always try to retrieve the maximum amount of data from the client's media, whilst retaining the original file structure and metadata. For more information about the process see our terms and conditions.